FREQUENTLY ASKED QUESTIONS
How do I determine my ring size?
How will I receive my jewelry, what packaging do you use?
Secure Packaging— Your jewelry will be carefully packaged to protect it during transit. We use sturdy, padded envelopes or boxes to safeguard your jewelry from damage during shipping.
Presentation Box— Each piece of jewelry comes in an elegant presentation box, to enhance the unboxing experience and make it feel like receiving a special gift.
Can you package my order as a gift?
Absolutely! We offer gift packaging options to make your order extra special. Here's how it works:
Gift Wrapping: We can wrap your jewelry in beautiful gift wrapping paper and finish it with a ribbon or bow for a polished and elegant presentation.
Gift Message: If you'd like to include a personalized message with your gift let us know and we'll include a printed or handwritten note with your order.
Discreet Packaging: If you're sending the gift directly to the recipient and prefer discreet packaging without any branding or logos, we can accommodate that request as well.
Special Requests: If you have any specific requests or preferences regarding the gift packaging, feel free to let us know, and we'll do our best to accommodate your needs.
What are your shipping options, do you offer international shipping?
Can I purchase gift cards for your store?
Currently no, but we are working on it and it will be available soon.
What materials are used in your jewelry?
silver
gold plating
rhodium plating
freshwater pearls
cubic zirconia
lad created diamonds
What is the best way to care for and clean my jewelry?
What is the quality of gemstones?
AAAA cubic zirconia
AAAAA cubic zirconia
Lab grown diamonds
Can I wear your jewelry in shower?
Yes, you can, our jewelry is crafted with high-quality materials and it will not tarnish.
But we do recommend avoiding exposure to water, to preserve its longevity and shine. It is generally not recommended to wear jewelry, especially pieces made with precious metals and gemstones, in the shower. Exposing jewelry to water, soap, and shampoo can lead to tarnishing, discoloration, and damage to delicate gemstones or settings over time. Additionally, hot water and steam can weaken adhesives used in jewelry construction, increasing the risk of stones becoming loose or falling out.
To preserve the beauty and integrity of your jewelry, it's best to remove it before showering, swimming, or engaging in activities where it may come into contact with water or harsh chemicals. This will help prolong the lifespan of your jewelry and keep it looking its best for years to come.
Are your jewelry pieces hypoallergenic?
Yes, all jewelry here is hypoallergenic, nickel and lead-free
How can I contact customer support if I have further questions or concerns?
You can contact our customer support team via email at obsydian.jewelry@gmail.com . Additionally, you can reach out to us through our website's contact form, and we'll get back to you as soon as possible.
We are here to assist you with any questions or concerns you may have regarding your purchase. Your satisfaction is our priority, and we're here to ensure that your jewelry shopping experience with us is enjoyable.